Returns

Version: March 16, 2026

At Nord Bazar, we want to make it clear and simple for our customers to understand how returns work.

Since we mainly sell non-perishable food products and grocery items, special rules apply to returns and the right of withdrawal.

Which items can be returned?

Returns are generally accepted only for unopened products and only if the conditions for the right of withdrawal are fulfilled.

To be eligible for a return, the item must be:

• Unopened
• Unused
• In its original packaging
• Properly packed for return shipping

Items that normally cannot be returned

For health and hygiene reasons, sealed food products cannot normally be returned if the seal has been broken after delivery.

This rule applies in accordance with the regulations on the right of withdrawal for distance selling.

Right of withdrawal for unopened items

For unopened items, consumers normally have a 14-day right of withdrawal.

If you wish to exercise your right of withdrawal, you must contact us within 14 days of receiving the product.

The notification must be sent to: kundeservice@nordbazar.dk

How to return an item

1. Contact our customer service at kundeservice@nordbazar.dk
2. Provide your order number and the product you wish to return
3. Wait for confirmation and return instructions
4. Send the product back in secure packaging

Who pays for return shipping?

The customer is generally responsible for the return shipping cost, unless the item is defective or incorrectly delivered.

Refunds

Once we receive and inspect the returned item, the refund will be processed as soon as possible.

Refunds are issued no later than 14 days after we receive and approve the returned item.

Refunds are normally made using the same payment method used for the original purchase, unless otherwise agreed.

Incorrect or damaged items

If you receive an incorrect or damaged product, please contact us as soon as possible.

For visible transport damage, we recommend contacting us within 48 hours and attaching photos of both the packaging and the item.

In such cases we will assist you with an appropriate solution, such as replacement or refund.

Contact

If you have questions regarding returns, please contact us:

Email: kundeservice@nordbazar.dk
Phone: +45 50 26 70 90